• Vacancy Reference Number
    239
  • End Date:
    19 May 2024 at 23:59
  • All Departments
    Homes and Neighbourhoods
  • Advertising Salary
    £40,005 - £41,286
  • Contract Type
    Permanent
  • Hours Per Week
    35
  • Working Pattern
    Full time
  • Additional Contract details
    3x Permanent, 1x Fixed Term (12 months)

About The Role

This is a fantastic opportunity for 4 tenancy experts to join our lively, enthusiastic and welcoming Targeted Tenancy Team.
 
Main duties of the job
 
The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough.
 
The Targeted Tenant Service will offer:
  • a borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary
  • a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
  • a range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes
  • oversight and management of tenant-related work associated with voids and new lettings
  • appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure
Post-holders will be based in one of four teams offering the services described above:
  • 3 Locality-based teams (North, Central, South)
  • 1 borough-wide ‘on-the-day’ duty team
These vacancies are based in the South team.
 
Post-holders will be encouraged to develop expertise in a particular area of tenancy-related specialism and will be expected to work flexibly across the Service as required.

To find out more about the role, please contact:

Andrew March - Service Manager 
[email protected]

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. 

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about. 

Watch our video to hear more about our mission and how you can help us achieve it from the Leader of the Council, Cllr Kaya Comer-Schwartz.

Recruitment information
 
It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. 
 
Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.
 
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
 
The post is subject to an enhanced DBS check and 3 years referencing. 
 
Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Other jobs like this

  • Vacancy Reference NumberVacancy Reference Number:
    239
  • End Date:End Date:
    19 May 2024 at 23:59
  • All Departments
    Homes and Neighbourhoods
  • Advertising SalarySalary Details:
    £40,005 - £41,286
  • Contract Type
    Permanent
  • Hours Per WeekHours Per Week:
    35
  • Working PatternWorking Pattern:
    Full time
  • Additional Contract detailsAdditional Contract details
    3x Permanent, 1x Fixed Term (12 months)
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